If you have a question about "Tickets or Booking" you may find the answer in our FAQ.
You purchased a day ticket in our “Autumn Special” offer in October 2020 and received a free ticket (“1-Day-Ticket Spring 2021 FREE”). The added free ticket has a validity until 30 April 2021. We had to postpone our season start due to the current situation and we have therefore extended the validity of the free ticket until 15 July 2021. You are therefore able to redeem the ticket on any date of your choice between the season start and 15 July 2021.
To enter the LEGOLAND Deutschland, your online tickets will be scanned from a DIN A4 print out or from your smartphone at the turnstiles.
If you want to print out your tickets, you can do so by opening your tickets directly after the purchase in the ticket shop or access them later via a link in the confirmation email.
Now you can print your tickets via the print out settings of your internet browser (e.g. Firefox, Chrome, Safari or Internet Explorer).
As soon as the park is open again, you can redeem your vouchers. Please note that the vouchers can only be redeemed online and not on site. We will provide you with the link to redeem the vouchers in due time.
30 minutes before visiting the park.
There are specially indicated turnstiles at the LEGOLAND® main entrance. Look for the sign "Online Tickets". With your online ticket, you can enter the park directly. It is not necessary to exchange your online ticket for a different ticket. Just print out your online ticket at home or bring a digital version of it on your smartphone with you and scan the barcode directly at the turnstiles.
You can pay by credit card (MasterCard & VISA), Sofortüberweisung (Klarna) and PayPal Express.
All conventional payment methods are available at the ticket offices at the entrance.
Undated online tickets are valid on any day of your choice during the season. Dated Tickets are valid on the selected date only. Please note the exact opening times of LEGOLAND Deutschland.
Super Early Bird, Early Bird and Black Fun Day Tickets are generally undated. With an undated ticket you are not bound to a specific day of visit, but can choose to visit any day during the respective season. >> Get tickets
No. A refund is unfortunately not possible.
Before they have been used, 1-day tickets can be transferred. Undated tickets can be transferred within the same category of visitor (children, adults). It goes without saying that each online ticket can only be used once.
The validity of the ticket can not be extended to the next season.
A sample of a ticket printout can be found here.
Yes. The important thing is that the barcode must be clearly printed. Please ensure that you have enough ink (toner) in your printer.
Screenshots cannot be scanned, also white barcode on black background.
No. Because of the size and legibility of the barcode, each online ticket must be printed on a separate A4 sheet.
Make sure that you print your order confirmation with the booking number at the end of the order process. If you have lost the online ticket, you can bring this document along with you on the day of your visit and present it to LEGOLAND Guest Services. Your tickets can be reissued there.
If you have deleted/lost the order confirmation, you can write us an email to email@example.com. We will be happy to resend you the tickets if they are still valid. If, however, your online tickets have already been used, e.g. by someone who found them, then they cannot be replaced. The first use of the online ticket counts. The owner is responsible for keeping their own tickets safe.
Please follow the link to view our Internet booking terms and our Terms and Conditions.
All children turning from 3 to 11 years, receive free entrance to LEGOLAND Deutschland on the day of their birthday. Requirement is a document that confirms the date of birth/age of the birthday child (child passport or birth certificate).
The free ticket for the birthday child can be booked here. Please hold ready a digital copy of the child passport or birth certificate.
The processing can take approx. 5-7 working days. Please contact us in time.