FAQ

Our annual passes are issued as digital annual passes (DigiPass) upon purchase, which you can access via a link in the confirmation email.

With the DigiPass, details such as the expiry date, name and photograph of the annual pass holder are stored in the barcode.

You can access your digital annual pass via the confirmation email that is sent to you when you purchase the annual pass. It’s best not to delete this confirmation email from your inbox.
You can also save the digital annual pass in a wallet (LEGOLAND App Wallet, Google Wallet, Apple Wallet) on your smartphone.

Yes, you can also save the digital annual pass in a wallet on your smartphone. This could be the wallet in the official LEGOLAND Deutschland app, or it could be Google Wallet or Apple Wallet.

You can also save a screenshot of your annual pass’s barcode in your photos.

Note: Please do not use dark mode, the barcode must be black against a white background. What’s more, some Android wallet apps try to convert the barcode into a QR code – but that doesn’t work at our turnstiles!

You can download your digital annual passes to the LEGOLAND Deutschland app so you can access them quickly and conveniently at any time there. How it works:

Step 1: Install the official LEGOLAND® Deutschland app on your mobile device.

Step 2: Go to the “My Visit” section where you will see “My Tickets & Passes”.

Step 3: Click “Add Tickets & Passes” and input the order number and email address from the annual pass purchase. All passes from the order will be uploaded & accessible.

Step 4: Scan your annual passes using the app at the turnstile, and let the fun begin!

Yes, of course you can also print out your annual pass.

Please note the following:
(i) Printout in DIN A4 format
(ii) Do not print in dark mode; the barcode must be black against a white background

Note: Laminated barcodes alone are NOT sufficient! 
To ensure that entry through the turnstiles at LEGOLAND Deutschland runs smoothly and to benefit from extras in the park, such as discounts on annual passes and the like, the type of annual pass must be clearly identifiable. To this end, we need an online ticket option or a plastic card (available from the Annual Pass Office, featuring a collectable design). Of course, an A4 printout of the annual pass will also do. 

Your annual pass has a barcode containing all the key details, such as the expiry date, name and photograph of the annual pass holder.

Simply scan this barcode at the turnstiles by accessing your digital annual pass via a wallet (LEGOLAND App Wallet, Google Wallet, Apple Wallet) or via the confirmation email using a browser.

That’s no problem. Simply open the annual pass again in the confirmation email and save it however you like (in your digital wallet, as a screenshot or by printing it out). If you no longer have the confirmation either, simply send us an email at info@LEGOLAND.de, stating when and where you bought your annual pass. You will then be sent a new online ticket free of charge.

Important: Your online ticket can only be resent to the email address used to make the booking.

Yes, for an additional charge, you can also buy a stylish plastic card with an attractive design that changes every year – perfect for collecting – at the Annual Pass Office in the ENTRANCE AREA.

If you have lost your plastic card, please report this immediately at the attraction where the card was issued or send us an email at info@LEGOLAND.de so that we can block the card. You can only obtain a replacement card at the attraction where your original plastic card was issued (subject to a fee).

When your annual pass expires, you have the option to renew it for a further year at a discounted renewal rate. You can easily do this online here from 27 days before the expiry date until 27 days after the expiry date or in person at our Annual Pass Office. All renewals are valid for twelve months from the expiry date of the annual pass.

No, your annual pass will not be automatically renewed. When your annual pass expires, you have the option to renew it for a further year at a discounted renewal rate. You can easily do this online here from 27 days before the expiry date until 27 days after the expiry date or in person at our Annual Pass Office. All renewals are valid for twelve months from the expiry date of the annual pass.

You can easily renew your annual pass online here or in person at our Annual Pass Office.

If an attempt to renew your pass online fails when you enter the barcode number, the pass was probably issued at a different attraction and is not in our database. Please renew these passes here at the park or online via the attraction that issued them.

Please note that annual passes can only be renewed 27 days before and 27 days after the expiry date of your current annual pass. If you receive an error message while booking (e.g. after uploading the photo), it will be worded in very general terms. Please do make sure to check the expiry date of your annual passes to ensure that you are within the renewal period.
If your pass falls within the renewal period (27 days before and 27 days after the expiry date) and you are still unable to book the renewal, please contact gast@LEGOLAND.de, quoting your pass number(s).

Your annual pass is always valid for one year. The annual pass is valid from the moment of purchase.

You can find the expiry date of your annual pass on your digital annual pass (DigiPass) and in the Wallet section of the LEGOLAND Deutschland app.

The annual pass is valid from the moment of purchase and is valid for one year.

No, annual passes are personalised and cannot be transferred to other people.

We distinguish between seasons, closure days and exclusion days.

All annual passes are valid during the regular season. The LEGOLAND Annual Pass and the Merlin Adventure Pass are also valid during the winter opening period for WinterWonder LEGOLAND.

On closure days, the park is closed to all visitors. You can find information on seasonal periods and closure days in our Opening Times Calendar.

Only the low-cost LEGOLAND Annual Pass Basic is affected by exclusion days. With this annual pass, you are therefore actively choosing a cheaper option that excludes certain days and does not include the winter opening period.

You can find an overview of the days available on all annual passes here.

Our Guest Services will be happy to help if you have any questions about our annual passes.

We are on hand to help you at the Annual Pass Office in the ENTRANCE AREA.