FAQ

We distinguish between seasons, closing days and blackout days. All annual passes are valid during the regular season (excluding WinterWonder LEGOLAND). On closing days the park is closed to all visitors. Information on season times and closing days can be found here.

Only the LEGOLAND Annual Pass Basic is affected by blackout days. This pass has been offered as a new purchase or extension price option since the end of November 2022, so you actively opt for the pass with blackout days.
Existing annual passes are not affected.

The fact that the "old" LEGOLAND Annual Pass (without days off) and the "new" LEGOLAND Annual Pass Basic (with days off) both cost 79 EUR is irrelevant.

You can find more information about the blackout days of LEGOLAND Annual Pass Basic here.

From the start of the 2024 season, children aged 2 and over will need an admission ticket or annual pass to visit the park. This regulation came into force on 23 November 2023. As a gesture of goodwill, this does not apply to annual tickets purchased before this date. Children accompanied by an ADULT annual pass holder whose annual pass was purchased up to and including 22 November 2023 are still entitled to enter LEGOLAND Deutschland without their own additional pass until their 3rd birthday.

Children under the age of 3 do not need an admission ticket for WinterWonder LEGOLAND.

If you lose your plastic card, report this immediately to the attraction where the card was issued or send us an email to info@LEGOLAND.de so that we can block the card. You can only get a replacement card at the attraction where your original plastic card was issued (for a fee).

That's no problem. Simply send an email to info@LEGOLAND.de with the information, when and where the pass was purchased, and we will resend the digital pass free of charge.

f you paid with PayPal, your booking confirmation will be automatically sent to the email address stored with PayPal. This is the address you used to register with PayPal.

If you still can't find an e-mail in your e-mail inbox, simply send us an e-mail to info@LEGOLAND.de with information on when and where you bought the pass. You will then be sent a new online ticket free of charge. Please note that processing can take a few days and is only carried out on weekdays.
Important: Your online ticket can only be sent again to your PayPal email address.

That's no problem. Simply send an email to info@LEGOLAND.de with the information, when and where the pass was purchased, and we will resend the digital pass free of charge.

This is not a problem. Simply call up the annual pass again in the confirmation email and save it in the desired way (PDF, screenshot, wallet). If the confirmation is no longer available either, simply send us an e-mail to info@LEGOLAND.de with information on when and where you bought the annual ticket. You will then be sent a new online ticket free of charge.

Important: Your online ticket can only be sent again to the email address that was used for the booking.

Children and young adults under 18 must purchase their annual pass on site and be accomanied by their parents. Online, childrens passes can be purchased toghether with at least 1 adult pass.

Unfortunately, at the moment it is not yet possible to purchase annual passes that can be passed on to someone else as a gift. We are working on gift codes for the near future, though.

Please note that you must upload a photo of each new pass holder. The passes will be emailed to your smartphone directly after purchase. When you open the e-mail, you have the DigiPasses directly on your smartphone and the validity starts immediately after purchase. So you don't have to do anything on site. If you buy annual tickets on site, not everyone who is to receive the pass has to be present. You will receive a QR code and can use it to conveniently complete the annual tickets at home.

Please note that the term of the annual pass starts immediately upon purchase.

This is not possible online. However, you can have each day pass credited to an annual pass upgrade on site. We will be happy to inform you in the annual ticket office in the entrance area.

When your annual pass expires, you have the option of extending it for a further 365 days at a discounted renewal price. You can easily do this online from 27 days before expiry and up to 27 days after expiry, or on site at our annual ticket office.

All annual tickets are issued as a DigiPass. This means that information such as the expiry date, name and picture of the annual ticket holder are stored in the barcode. It is therefore sufficient to present a scannable barcode at the turnstile.

TIP: Save your DigiPass directly in the ticket wallet of our LEGOLAND app, in the Apple Wallet, in an Android wallet app, or as a screenshot in your gallery.

Note: Please do not use dark mode, the barcode/barcode must be black on a white background. Also, some Android wallet apps want to convert the barcode into a QR code - but that doesn't work at our turnstiles!