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Info Coronavirus

State: 03.04.2020

In order to contain the spread of the coronavirus, LEGOLAND Deutschland Resort will stay closed until presumably 19 April 2020. We were really looking forward to spend Easter time with you! However, the well-being and safety of our guests and employees is our top priority!  

The situation concerning the development of the coronavirus is extremely dynamic. Therefore, the LEGOLAND management is in regular contact with the health authorities and officials.

We will keep you up to date about current changes on our social media channels (Facebook and Instagram) as well as the following info page (www.LEGOLAND.de/en/info-coronavirus).

Stay healthy! We are looking forward to welcome you soon again!

Your LEGOLAND Team

Important questions & answers:

  • When is the opening date of LEGOLAND Deutschland Resort?

    The LEGOLAND Deutschland Resort is closed until presumably 19 April 2020. Our novelty, all attractions, restaurants, shops and MINILAND inhabitants are ready and are looking forward to welcome you again as soon as possible.

  • What happens with my already booked overnight stay/overnight stay package?

    Overnight stays with an arrival including 19 April will be cancelled free of charge and the complete amount will be refunded. The concerning guests will be contacted directly by LEGOLAND or the respective tour operator via email. We ask for your understanding and patience that the process might take several weeks.

  • I own a valid LEGOLAND, Merlin South, Merlin or Merlin Premium Annual Pass and I am temporarily not able to use them due to administrative orders concerning the closure of theme parks. What can I do?

    Under these special circumstances, all annual passes which are valid after 17 March 2020 will be extended free of charge. The time which will be extended depends on the eventual time of closure of our attractions, e.g.:

    Up to 4 weeks closed: Extension of 1 month
    5 - 8 weeks closed: Extension of 2 months
    9 - 12 weeks closed: Extension of 3 months

    The closing time of the attraction applies where the annual pass was bought.

    We will deal with the extension for you. The extension will be done automatically in our ticket system, so you won’t have to deal with anything. It is not necessary to issue the annual pass a second time. The new expiration date is automatically corrected in the system.

  • I have bought an annual pass online, but I have not yet redeemed it at the attraction and therefore the annual pass is not active. What can I do?

    All annual passes bought until now will keep their validity. The term of the annual pass begins on the first day of the redemption of the online ticket at site.

    You will be able to redeem your online ticket at LEGOLAND® Deutschland Resort just like before within 3 years after purchase.

    Please note that your online ticket can still only be redeemed at the attraction where you bought the annual pass online.

  • My annual pass is expiring soon. What can I do?

    Under these special circumstances, all annual passes which are valid after 17 March 2020 will be extended free of charge. The time which will be extended depends on the eventual time of closure of our attractions, e.g.:

    Up to 4 weeks closed: Extension of 1 month
    5 - 8 weeks closed: Extension of 2 months
    9 - 12 weeks closed: Extension of 3 months

    The closing time of the attraction applies where the annual pass was bought.

    We will deal with the extension for you. The extension will be done automatically in our ticket system, so you won’t have to deal with anything. It is not necessary to issue the annual pass a second time. The new expiration date is automatically corrected in the system.

    As usual you will be able to renew your annual pass 4 weeks prior and 4 weeks after expiry for a special renewal price at: www.LEGOLAND.de/en/tickets/annual-passes/annual-pass-renewal/.

    If you wish, you can also renew your annual pass at site within a month after reopening.

  • My annual pass will expire during the closing period and I have already purchased a renewal online. What can I do?

    You can simply go through the turnstiles with your LEGOLAND® Annual Pass. Annual pass holders with a parking pass can come to the annual passes office during their visit and will receive a new annual pass.

    Merlin South Annual Passes, Merlin Annual Passes, Merlin Premium Annual Passes: These passes grant you access to other attractions which are not connected to this data base. The validity of Merlin Annual Passes are therefore checked by the visible expiry dates on the concerning pass. Therefore, every renewed annual pass must be reissued prior to a visit to another attraction. (Hint: Only one family member is enough and can take care of the reissue at site.)

    Please note that the Merlin Annual Passes can only be issued at the attraction where the renewal was done online.

  • I want to use the Birthday Special of the Merlin Premium Annual pass. What are my options?

    We have adjusted the options for the birthday special of the Merlin Premium Annual pass for the 2020 season: Not only birthday boys and girls which have their birthday outside of the season but also birthday boys and girls which have their birthday in the temporarily closed period can redeem the birthday special until 30 June 2020 at LEGOLAND® Deutschland Resort.

    The attraction must be notified via email in advance. Birthday boys and girls with their birthday during the season can redeem the birthday special up to 8 days after their birthday.

    Additionally, it is enough that the birthday boy or girl has bought a Merlin or Merlin Premium Annual Pass online during the closing period. It must be redeemed and exchanged into a valid annual pass or upgraded to a Merlin Premium Annual Pass at the latest on the day of the birthday special (until 30 June 2020). Only after that, the discounted tickets can be purchased at the ticket office.

 

(Subject to change. State 03.04.2020)