If you have a question about "Tickets or Booking" you may find the answer in our FAQ. Print
I have a voucher for LEGOLAND® Deutschland. Can I use it when ordering tickets?
Vouchers for admission discounts cannot be used when ordering tickets online and are generally only accepted when purchasing tickets directly from the ticket booths at the park.
What is the latest I can order tickets and still receive them in time for my visit to the park?
30 minutes before visiting the park.
How do I get into the park with my online ticket?
There are specially indicated turnstiles at the main entrance. Look for the sign "Online Tickets". It is not necessary to exchange your printed online tickets for different tickets. With your online tickets, you can go straight through the turnstile and into the park without queuing.
How can I pay?
You can only pay by credit card (Master Card & VISA) and PayPal.
All conventional payment methods are available at the ticket offices at the entrance.
How long are online tickets valid?
Undated online tickets are valid on any day of your choice during the 2016 season. Dated Tickets are valid on the selected date only. Please note the exact opening times of LEGOLAND Deutschland.
Can I return my online ticket?
No. A refund is unfortunately not possible.
Is the online ticket transferable?
Before they have been used, 1-day tickets can be transferred. Undated tickets can be transferred within the same category of visitor (children, adults). It goes without saying that each online ticket can only be used once.
- Can I also order Annual Passes?
What happens if I do not use my ticket?
The validity of the ticket can not be extended to the next season.
- What ticket types can I order?
What does an online ticket look like?
A sample ticket can be found here.
Is a black-and-white printout sufficient?
Yes. The important thing is that the barcode must be clearly printed. Please ensure that you have enough ink (toner) in your printer.
Can I print several online tickets together on an A4 sheet paper?
No. Because of the size and legibility of the barcode, each online ticket must be printed on a separate A4 sheet.
What happens if I delete my online ticket by mistake or don't receive an e-mail?
Make sure that you print your order confirmation with the booking number at the end of the order process. If you have lost the online ticket, you can bring this document along with you on the day of your visit and present it to LEGOLAND Guest Services. Your tickets can be reissued there.
If you have deleted/lost the order confirmation, you can call us on +49 (0)1806 - 700 757 01 *. We will be happy to resend you the tickets if they are still valid. If, however, your online tickets have already been used, e.g. by someone who found them, then they cannot be replaced. The first use of the online ticket counts. The owner is responsible for keeping their own tickets safe.
* 20 cent per call, via cell phone max. 60 cent per call; charges from abroad may vary depending on the operator
Is online ordering really safe?
Yes. Communication between the browser and the server is encrypted with an encryption rate of 128 bits SSL.
What is the MasterCard SecureCode about?
MasterCard SecureCode is a new service that enhances your existing MasterCard card. A private code gives added protection against unauthorized use of your card. Click here for more details.
What is Verified by Visa?
Verified by Visa protects your card against unauthorised use and gives you peace of mind when shopping online. Click here for more details.
Where can I find out about the booking terms and conditions?
Please follow the link to view our Internet booking terms and our Terms and Conditions.
What are undated tickets?
If you are still unsure of the day of your visit, we also offer undated tickets for a small additional fee.
With an undated ticket, you are not bound to any fixed day for your visit. Instead, you can choose any day you wish.