FAQs (Frequently Asked Questions)  

Access to the park 

Deletion

Loss of online tickets  

Non-use

Order time

Payment 

Refund  
Security 

Specimen ticket

Terms and conditions

Ticket printout 

Ticket types  
Transferability  
Use of vouchers  

Validity

 

How do I get into the park with my online ticket?
There are specially indicated turnstiles at the main entrance. Look for the sign "Online Tickets". It is not necessary to exchange your printed online tickets for different tickets. With your online tickets, you can go straight through the turnstile and into the park without queuing.

 

What happens If I inadvertently delete the e-mail with my online ticket?
We recommend searching through the deleted items in your operating system. If it is not possible to recover the e-mail, contact us on +49 (0)8221 - 700 700. If your online ticket has not yet been used, we will send you the PDF file again.

  

What happens if I lose my printed online ticket?
If you lose your online ticket, please call us on +49 (0)8221 - 700 700. If your online ticket has not yet been used, we will cancel it and you will receive a replacement free of charge. This replacement ticket will either be sent to you by e-mail, or put aside for you at the ticket booth. If, however, your online ticket has already been used, e.g. by someone who has found it, then it can no longer be replaced. The first use of the ticket counts. The owner is responsible for the safekeeping of his or her own tickets.

 

What happens if I do not use my ticket?
The validity of the ticket can not be extended to the next season.

 

What is the latest I can order tickets and still receive them in time for my visit to the park?
30 minutes before visiting the park.

 

How can I pay?
You can only pay by credit card. We accept the following credit cards: Master Card, VISA and JCB.

 

Can I return my online ticket?
No. A refund is unfortunately not possible.

 

Is online ordering really safe?
Yes. Communication between the browser and the server is encrypted with an encryption rate of 128 bits SSL.

 

What does an online ticket look like?
A specimen can be found here.

 

Where can I find out about the booking terms?
Please follow the links to view our Internet booking terms and our Terms and Conditions.

 

Is a black-and-white printout sufficient?
Yes. The important thing is that the barcode must be clearly printed. Please ensure that you have enough ink (toner) in your printer.

 

Can I print several online tickets together on an A4 sheet paper?
No. Because of the size and legibility of the barcode, each online ticket must be printed on a separate A4 sheet.

 

What types of ticket can I order?
1-day tickets are available online.

 

Is the online ticket transferable?
Before they have been used, 1-day tickets can be transferred within the same category of visitor (children, adults, senior citizens). It goes without saying that each online ticket can only be used once. 2-day tickets can only be used on two consecutive days and must be used by the same person on both days.

 

I have a voucher for LEGOLAND Deutschland. Can I use it when ordering tickets?
Vouchers for admission discounts cannot be used when ordering tickets online and are generally only accepted when purchasing tickets directly from the ticket booths at the park.

 

How long are online tickets valid?
Online tickets are valid on any day of your choice during the 2010 season. Please note the exact opening times of LEGOLAND Deutschland.