Internet booking terms and conditions  

Online tickets terms and conditions of LEGOLAND Deutschland Freizeitpark GmbH for the online sale of tickets that are printed at home, as well as the online renewals of annual passes (terms and conditions for online booking)


1. Scope


These online booking terms of LEGOLAND Deutschland Freizeitpark GmbH (following LEGOLAND) are valid for the online sale of tickets that are printed at home, as well as online renewals of annual passes for LEGOLAND Deutschland in Günzburg (so called online tickets). They complete the terms and conditions of LEGOLAND Deutschland Freizeitpark GmbH.


2. Order


2.1 The order of tickets to print at home is completed with termination of the order dialogue on the website or on The order dialogue will be terminated by clicking the button “complete your order”.


2.2 If we don’t receive sufficient approval, authorization or verification of a credit card, you can’t order with credit card.


2.3. LEGOLAND confirms immediately the receipt the order.


3. Conclusion of contract


The contract is concluded within the acceptance of the order by LEGOLAND. The acceptance takes place within the transmission of the online tickets as PDF documents via Mail to the given E-mails address respectively the confirmation of renewal of the annual pass.


4. Payment procedures


4.1 You can pay by credit card. We accept the following credit cards: Master Card, VISA and JCB.


4.2 To pay by credit card you have to enter the credit card number, CVV, the expiration date in the booking engine.


5. Online sales of tickets to print at home


5.1 Shipping


5.1.1 The online tickets are sent to the given E-mail address as PDF documents to be printed at home.


5.1.2 The tickets are not sent per mail.


5.2 To print online tickets


5.2.1 The online tickets can only be printed at home. To open and print the tickets in form of PDF documents you need the software Acrobat Reader. The customer receives within his order the possibility to download Acrobat Reader.


5.2.2 The online tickets must be printed in size DIN-A4


5.2.3 Only a ticket according to 5.2.1 and 5.2.2 that is printed at home is valid as ticket.


5.3. Day Tickets


5.3.1 Day tickets are transferable within the same group of persons (children, adults, seniors)


5.3.2 1-day tickets are valid on a day in the season in which they were ordered. Afterwards they are not valid anymore.


5.3.3 2-day tickets are valid on two consecutive days in the season in which they were ordered. After the first use they are not transferable anymore.


5.3.4 If you buy an annual pass on the day of your visit you will receive a discount.


6. Online renewals of annual passes


6.1 The activation of the annual passes that are renewed can take up to max. 24 hours after conclusion of the contract. For a visit of LEGOLAND within this time, you have to show your annual pass and the confirmation of online renewal at the guest-service in the entrance area. 6.3 The annual pass is not transferable. No resale allowed.


7. Prices, discounts


7.1 The prices of online tickets are final prices incl. VAT


7.2 There are no costs for booking and shipping.


7.3 Special activities (for example online discounts) are already included in the given price.


7.4 Reduced tickets (for example. for children) are checked at the entrance. The right of reduction must be provable. If not an additional payment can be demanded or the entrance can be refused.


7.5 After the completion of the order, an additional discount (with exception of the discount for severely handicapped persons for LEGOLAND annual passes, compare 8.6) can not be allowed.


7.6 Severely handicapped guests receive EUR 4.00 off their LEGOLAND annual pass when they show their handicapped pass at the park entrance. This reduction can only be allowed afterwards.


7.7 Online tickets are not combinable with other discounts, holiday village packages and annual passes; resale is not allowed; cash payment or refund is not possible.   


8. Right of Withdrawal

Every consumer, as defined under Sect. 13 BGB, enjoys a right of withdrawal. Consumer means every natural person who enters into a legal transaction for private reasons and not in the exercise of their trade, business or freelance profession.

The right of withdrawal shall not apply to contracts for the acquisition of admission tickets in connection with leisure activities for which a specific date or period of time is provided. This means that no two-week’s right of withdrawal and return exists.

Please note that the following right of withdrawal only applies to purchases of annual season tickets and tickets that apply to no specific date.


8.1. Instructions on withdrawal


Right of withdrawal

You have the right to withdraw from the present Contract within 14 days without giving any reasons. The withdrawal period expires after 14 days from the date on which the contract was entered into.

To exercise your right of withdrawal you must inform us (LEGOLAND Deutschland Freizeitpark GmbH, LEGOLAND Allee 2, 89312 Günzburg, Service Tel.: +49 (0) 180 6 700 757 01 (20 cent per call, via mobile max. 60 cent per call), Service Fax.: +49 (0) 180 6 54 5801, E-Mail: by means of an unequivocal declaration (e.g. letter sent by post, fax, or email) of your decision to withdraw from the present Contract. You may use the attached model withdrawal form, which, however, is not obligatory.

To meet the withdrawal deadline it is sufficient for you to send your declaration of the exercise of the right of withdrawal before the withdrawal period expires.

Effects of withdrawal

In the event than you withdraw from the present Contract, we shall reimburse all payments we received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than 14 days from the date on which we received your declaration of withdrawal from the present Contract. We shall use the same means of payment for reimbursement as you used for the initial transaction, unless you expressly agreed otherwise; in any event, you will incur no fees as a result of such reimbursement.

In the case that you demanded commencement of services during the withdrawal period you shall pay us a reasonable amount that shall be the equivalent of the portion of services already performed by the date on which you inform us of your withdrawal from the present Contract in proportion to the total scope of services provided for in the Contract.


8.2. Withdrawal form


You can find the Model withdrawal form here.


9. Privacy Policy


All data that is transmitted by the customer are handled by LEGOLAND subject to the applicable privacy policy.


10. Data handling on this website collects and saves automatically Log files informations on your server that are transmitted to us via your browser. These are: • Browsertype/ -version • used operating system • Referrer URL (that site that was visited before) • Hostname of the PC (IP Address) • Time of server request. To avoid misuse, the IP Address and time are saved within the ordering process. All other page visits on can not be assigned to certain persons and are deleted after a statistical analysis. A consolidation of these data sources is not anticipated.


11. Use of Google Analytics This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


12. Others


12.1 If single articles are or should become invalid, the validity of other articles is not affected.


12.2 The laws of Germany shall apply.


12.3 If the customer is merchant, body corporate organised under public law, or special fund under public law, so is exclusive jurisdiction and place of fulfilment for all claims that result directly or indirectly out of the contractual relationship Günzburg.


April 2010