Internet booking terms and conditions / Terms and Conditions 



Online tickets terms and conditions of LEGOLAND Deutschland Freizeitpark GmbH for the online sale of tickets that are printed at home, as well as the online renewals of annual passes (terms and conditions for online booking)


1. Scope


These online booking terms of LEGOLAND Deutschland Freizeitpark GmbH (following LEGOLAND) are valid for the online sale of tickets that are printed at home, as well as online renewals of annual passes for LEGOLAND Deutschland in Günzburg (so called online tickets). They complete the terms and conditions of LEGOLAND Deutschland Freizeitpark GmbH.


2. Order


2.1 The order of tickets to print at home is completed with termination of the order dialogue on the website or on The order dialogue will be terminated by clicking the button “complete your order”.


2.2 If we don’t receive sufficient approval, authorization or verification of a credit card, you can’t order with credit card.


2.3. LEGOLAND confirms immediately the receipt the order.


3. Conclusion of contract


The contract is concluded within the acceptance of the order by LEGOLAND. The acceptance takes place within the transmission of the online tickets as PDF documents via Mail to the given E-mails address respectively the confirmation of renewal of the annual pass.


4. Payment procedures


4.1 You can pay by credit card. We accept the following credit cards: Master Card, VISA and JCB.


4.2 To pay by credit card you have to enter the credit card number, CVV, the expiration date in the booking engine.


5. Online sales of tickets to print at home


5.1 Shipping


5.1.1 The online tickets are sent to the given E-mail address as PDF documents to be printed at home.


5.1.2 The tickets are not sent per mail.


5.2 To print online tickets


5.2.1 The online tickets can only be printed at home. To open and print the tickets in form of PDF documents you need the software Acrobat Reader. The customer receives within his order the possibility to download Acrobat Reader.


5.2.2 The online tickets must be printed in size DIN-A4


5.2.3 Only a ticket according to 5.2.1 and 5.2.2 that is printed at home is valid as ticket.


5.3. Day Tickets


5.3.1 Day tickets are transferable within the same group of persons (children, adults, seniors)


5.3.2 1-day tickets are valid on a day in the season in which they were ordered. Afterwards they are not valid anymore.


5.3.3 2-day tickets are valid on two consecutive days in the season in which they were ordered. After the first use they are not transferable anymore.


5.3.4 If you buy an annual pass on the day of your visit you will receive a discount.


6. Online renewals of annual passes


6.1 The activation of the annual passes that are renewed can take up to max. 24 hours after conclusion of the contract. For a visit of LEGOLAND within this time, you have to show your annual pass and the confirmation of online renewal at the guest-service in the entrance area. 6.3 The annual pass is not transferable. No resale allowed.


7. Prices, discounts


7.1 The prices of online tickets are final prices incl. VAT


7.2 There are no costs for booking and shipping.


7.3 Special activities (for example online discounts) are already included in the given price.


7.4 Reduced tickets (for example. for seniors and children) are checked at the entrance. The right of reduction must be provable. If not an additional payment can be demanded or the entrance can be refused.


7.5 After the completion of the order, an additional discount (with exception of the discount for severely handicapped persons for LEGOLAND annual passes, compare 8.6) can not be allowed.


7.6 Severely handicapped guests receive EUR 4.00 off their LEGOLAND annual pass when they show their handicapped pass at the park entrance. This reduction can only be allowed afterwards.


7.7 Online tickets are not combinable with other discounts, holiday village packages and annual passes; resale is not allowed; cash payment or refund is not possible.  


8. Right of Withdrawal

Every consumer, as defined under Sect. 13 BGB, enjoys a right of withdrawal. Consumer means every natural person who enters into a legal transaction for private reasons and not in the exercise of their trade, business or freelance profession.

The right of withdrawal shall not apply to contracts for the acquisition of admission tickets in connection with leisure activities for which a specific date or period of time is provided. This means that no two-week’s right of withdrawal and return exists.

Please note that the following right of withdrawal only applies to purchases of annual season tickets and tickets that apply to no specific date.


8.1. Instructions on withdrawal


Right of withdrawal

You have the right to withdraw from the present Contract within 14 days without giving any reasons. The withdrawal period expires after 14 days from the date on which the contract was entered into.

To exercise your right of withdrawal you must inform us (LEGOLAND Deutschland Freizeitpark GmbH, LEGOLAND Allee 2, 89312 Günzburg, Service Tel.: +49 (0) 180 6 700 757 01 (20 cent per call, via mobile max. 60 cent per call), Service Fax.: +49 (0) 180 6 54 5801, E-Mail: by means of an unequivocal declaration (e.g. letter sent by post, fax, or email) of your decision to withdraw from the present Contract. You may use the attached model withdrawal form, which, however, is not obligatory.

To meet the withdrawal deadline it is sufficient for you to send your declaration of the exercise of the right of withdrawal before the withdrawal period expires.

Effects of withdrawal

In the event than you withdraw from the present Contract, we shall reimburse all payments we received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than 14 days from the date on which we received your declaration of withdrawal from the present Contract. We shall use the same means of payment for reimbursement as you used for the initial transaction, unless you expressly agreed otherwise; in any event, you will incur no fees as a result of such reimbursement.

In the case that you demanded commencement of services during the withdrawal period you shall pay us a reasonable amount that shall be the equivalent of the portion of services already performed by the date on which you inform us of your withdrawal from the present Contract in proportion to the total scope of services provided for in the Contract.


8.2. Withdrawal form




You can find the Model withdrawal form here.


9. Privacy Policy


All data that is transmitted by the customer are handled by LEGOLAND subject to the applicable privacy policy.


10. Data handling on this website collects and saves automatically Log files informations on your server that are transmitted to us via your browser. These are: • Browsertype/ -version • used operating system • Referrer URL (that site that was visited before) • Hostname of the PC (IP Address) • Time of server request. To avoid misuse, the IP Address and time are saved within the ordering process. All other page visits on can not be assigned to certain persons and are deleted after a statistical analysis. A consolidation of these data sources is not anticipated.


11. Use of Google Analytics This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


12. Others


12.1 If single articles are or should become invalid, the validity of other articles is not affected.


12.2 The laws of Germany shall apply.


12.3 If the customer is merchant, body corporate organised under public law, or special fund under public law, so is exclusive jurisdiction and place of fulfilment for all claims that result directly or indirectly out of the contractual relationship Günzburg.


July 2010


LEGOLAND Deutschland Freizeitpark GmbH Terms and Conditions   

1 .        Contract Conclusion 
1.1       Any and all transactions concluded between Visitors of the LEGOLAND Park in Günzburg ('Visitors') and LEGOLAND Deutschland Freizeitpark GmbH (“LEGOLAND”) shall be governed exclusively by the Terms and Conditions laid out below.
1.2       Our offers are subject to change without notice and should be interpreted only as invitations to treat. Contracts may be regarded as concluded only after a demand for payment has been made by an authorised LEGOLAND employee. LEGOLAND may withdraw from a contract if the respective price is not paid without delay after a Visitor has been requested to do so.
2 .        Sale of Goods
Unless otherwise agreed, Visitors will receive goods of merchantable quality and workmanship within the usual manufacturing tolerances regarding dimensions, weights, and quality specifications.  

3 .        Use of LEGOLAND Facilities
3.1       Having purchased a LEGOLAND ticket, Visitors will be entitled to avail themselves of any services offered at the time of their visit with the exception of any services for which additional charges may be raised as shown by special notices posted on the spot.  

3.2       Visitors will not be entitled at the time of their visit to have access to any and all services which have previously been mentioned as being available by LEGOLAND in any form whatsoever. Moreover, Visitors will be notified by LEGOLAND at the Park entrance of any services that will not be available for prolonged periods of time. In the event of any services being temporarily unavailable, relevant notices will be posted on the spot. Being dependent on Visitor demand, the availability of individual services cannot be guaranteed by LEGOLAND.  

3.3       When visiting LEGOLAND, Visitors shall conform at all times to the rules and regulations, including the 'Act for the Protection of Young Persons', posted at the Park entrance as well as at a number of sites where specific services are offered. Visitors contravening these rules and regulations may forfeit their right to remain in the Park and be summarily removed from the LEGOLAND premises. At the same time, LEGOLAND may claim compensation for any resultant damage. Visitors who, having infringed the Park's rules and regulations, refuse an order to leave the premises will be prosecuted under penal law without delay.  

4 .        Visitors' Rights in the Event of Goods Being Defective
4.1       If a Visitor's claim for compensation for defects should be found baseless on investigation, the Visitor shall reimburse any outlay incurred by LEGOLAND in the course of said investigation.  

4.2       Visitors will forfeit any claim to compensation for defective goods if LEGOLAND is not notified of the defect within two months after its discovery. At all events, claims relating to defective goods will fall under the statute of limitations within two years.  

4.3       During any negotiations between LEGOLAND and a Visitor about claims relating to alleged defects, the statute of limitations may be temporarily suspended, but only with regard to the defect in question. The statute of limitations will be temporarily suspended at that point in time at which a note specifying the alleged defect is received by LEGOLAND. Said period of suspension will terminate at that point in time at which LEGOLAND has repaired the defect or, alternatively, such repair has failed or, alternatively, LEGOLAND is notified by the Visitor that negotiations will be broken off. Should none of these contingencies apply, the period of suspension will end three months after the last statement relating to the alleged defect made by one of the parties to the contract has been received by the other party.  

4.4       Defects will be repaired or faultless goods supplied in lieu without acknowledging any legal obligation and without initiating another limitation period.  

5 .        Saving Clauses
5.1       For any damage caused by slight negligence, LEGOLAND will be liable only if said damage is ascribable to an infringement of a major contractual obligation or, alternatively, of a cardinal obligation in a manner which seems likely to endanger the purpose of the contract. In all such cases, liability of LEGOLAND will be limited to damage that is both typical and foreseeable.  

5.2       In cases conforming to Sub-paragraph 5.1, liability of LEGOLAND will not exceed the price of the ticket multiplied by 15.  

5.3       With the exception of claims based on the Product Liability Act, on defects detected after the receipt of goods or services covered by a quality guarantee, on defects covered up with intent to deceive, and on physical injuries, the above saving clauses shall apply to all claims for damages irrespective of their legal basis, including all claims based on unlawful acts.  
5.4       The limiting clauses laid down above shall equally apply to claims for damages by Visitors against employees or agents of LEGOLAND.  

6 .        Miscellaneous
6.1       These Terms and Conditions represent the entire contract regulating all transactions between LEGOLAND and the Visitor. No changes or amendments to these Terms and Conditions shall be binding unless made in writing, including any provision waiving this provision.  

6.2       Failure of LEGOLAND to exercise any of its rights shall not be construed as a general waiver for the future.  

6.3       In the event of any of the provisions laid down herein becoming or being void or unenforceable, the other conditions shall continue in full force and effect.  

6.4      In the event of LEGOLAND being hindered to a considerable extent in the performance of its obligations by force majeure or other obstacles including war, civil war, terrorist attacks, riots, and lawful strikes or lockouts, LEGOLAND and the Visitor may terminate any portion of this contract directly affected by these events without any liability towards the other party resulting therefrom.